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Welcome to the DTS Fiber Support Center

High-speed answers about high-speed internet

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Frequently asked questions

What is a fiber optic cable?

These cables are bundles of extremely thin, flexible glass tubes that transmit data over vast distances using pulses of laser light. Compared to the copper wiring used by typical internet services, fiber optic internet cables can transmit many times more data and are far better protected from interference. It also works optimally no matter how far you are from the provider’s facilities.

We take care of the essential setup. Our team installs the fiber cabling and the modem that connects you to the network. If you need a router, we offer one as an optional add-on.

DTS Fiber does not charge registration or installation fees for most locations. Please inquire for service here, and a representative will be in touch shortly to confirm pricing.

Our Phase 1 cable runs through Minden, north past the airport, and then east. Future phases will expand this area. You can check if DTS FIBER is available at your address here.

After you subscribe to DTS FIBER, we will send a technician to install the cable, set up your equipment, and help you connect your devices. This service is free of charge.

Research by multiple organizations shows that homes and neighborhoods with fiber internet are more desirable and command higher prices.

When restarting, troubleshooting, or doing anything with your internet router, please do NOT disconnect the cable. Also, never look directly into the light emitted from a fiber optic cable, as it poses a serious risk to your eyes.

Put your router in a well-ventilated spot free from signal blockers that could impair Wi-Fi in certain areas of your home or business.

Troubleshooting tips and resources

Positioning your router and modem

The best place for your router is in an open area, elevated from the floor. Hiding your router behind or inside cabinets or other furniture can block the Wi-Fi signal to your devices. Also, ensure that the router has good ventilation. An overheating router can lead to a slow or dropped internet connection.

Locating your network name and password

Your network name and password are usually printed on the box of your router. The network name may be referred to as “SSID,” and the password is “WPA,” “WPA Key,” or “network security key.” You can also change your password in the CommandIQ app (download on Google Play or App Store).

Connecting your devices to the internet

  • If you are on Windows, click Settings, select Network, and then Internet. From there, make sure the Wi-Fi is on and click the arrow. Select Show available networks from the menu and find the network that matches the network name on your router. Enter the password that is also listed on your router. You should now be able to connect to the internet.
  • For Apple devices, open System Preferences and select Network. Ensure that the Wi-Fi is on, then click the drop-down menu to find the network that matches the network name on your router. Enter the password that is also listed on your router. You should now be able to connect to the internet.

  • For Android devices, go to Settings and click on Wi-Fi. Make sure the Wi-Fi is toggled on and then scroll through AVAILABLE to find the network that matches the network name on your router. Enter the password that is also listed on your router. You should now be able to connect to the internet.

Fixing internet connection issues

First, check if the Internet LED on the router is illuminated. If it is, it means the cable connecting the router and modem is plugged in and both units are powered and turned on. If the Internet LED is not illuminated:

  • Check the router and modem and make sure all cables are properly plugged in, including any power plugs at your wall outlet.
  • Confirm that both devices are turned on and not powered off.
  • If you live in a newly built home, your modem or router may be located in the garage or inside a structured media panel. Be sure to check these areas before troubleshooting further.
  • Turn off the router and unplug it from the modem for at least 60 seconds.
  • Reconnect the cable from the modem to the router and power it back on.
  • Then, restart your device and try connecting to the internet again.

You can also restart your equipment. Whether you have a slow connection or no connection at all, you can fix many common internet issues by restarting your devices. Here’s how:

  • Unplug the power cord from the back of your device. If the device has an internal battery, remove it.
  • Wait 20 seconds.
  • Replace the internal battery, if applicable.
  • Plug the power cord back in.
  • Wait up to 10 minutes for the device to restart and your broadband light to turn solid green.